SIA CCTV Operator

This 4-day online/ classroom ‘Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry (RQF)’ is designed to equip new CCTV (PSS) Operators with the knowledge and practical experience required to join the ‘Private Security Industry’. If you are looking to be employed as a CCTV Operator in stadiums, commercial premises, construction sites, hotels, shopping centres, festivals, or private residence, this is the course for you. We will provide you with everything you need to achieve the high standards and accreditation, required by the Security Industry Authority (SIA) in order to grant you your SIA License.


With effect from 1st of April 2021, the SIA have implemented changes to the CCTV (PSS) course structure that has changed from being delivered fully online to a blended delivery of 3-days online and 1-day in the classroom to complete the qualification. This means that you will be required to attend one of our state-of-the-art training centres on the final day to complete the practical elements of your training.

First Aid

There is no requirement for a First Aid Qualification for the CCTV (PSS) Course but if you are registered for a combined course with Level 2 SIA Security Officer or Level 2 SIA Door Supervision Course, then the SIA have stipulated that you Must be in possession of an approved First Aid Qualification with a minimum of 12 months left to run, on the first day of your course. If you require a First Aid Course, please inform our customer services team and we will be able to arrange this for you, anywhere in the UK and Ireland.

Course Length

4-days (22 GLH) in total consisting of 3 days online and 1 day in the classroom. You will also be required to register and complete a short online video assisted eLearning course and complete a workbook, which is required to satisfy 8 hours of distance learning for the ‘Principles of Working in the Private Security Industry’ module.


This qualification is assessed by practical demonstrations, evidential statements, completed workbooks and 2 multiple choice exams.


Successful candidates will receive aLevel 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry (RQF) qualification, which sits on the Regulated Qualifications Framework (RQF). The RQF is a Qualification Framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and is regulated by Qualification Wales.


Successful candidates will receive a Level 2 Award for Working as a CCTV (PSS) Operator within the Private Security Industry.

Course Contents

Working within the private security industry

  • The main characteristics of the Private Security Industry
  • Legislation as it applies to the individual in carrying out a licensable activity
  • The importance of safe working practices to comply with legal requirements
  • Fire procedures in the workplace
  • Emergencies and the importance of emergency procedures
  • The importance of communication skills and customer care

Working as a CCTV Operator within the Private Security Industry

  • The roles and responsibilities of the CCTV operator and other CCTV staff
  • CCTV codes of practice, operational procedures and guidelines
  • Relevant legislation and how it impacts on CCTV operations
  • The importance of communication within CCTV operations
  • Emergency procedures in the CCTV control room
  • The characteristics of a CCTV system
  • Health and safety relevant to the CCTV operator

Practical Operation of CCTV Equipment within the Private Security Industry

  • How to use CCTV equipment
  • Operating the CCTV system

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