ELCAS Funded Level 3 Delivery of Conflict Management in Castelnau

Course Contents

Managing Conflict in the Workplace when dealing with Customers, Service Users or the Public

How communication can be used to solve problems and reduce the likelihood of conflict
Factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations
Good practice to follow after conflict situations

Delivering scenario-based Conflict Management Training

The principles of scenario-based conflict management training
Planning and designing scenario-based conflict management training
Delivering scenario-based conflict management training
How to evaluate your own performance
Evaluating the delivery of inclusive teaching and learning

The nearest Training Centre to Castelnau for ELCAS Funded Level 3 Delivery of Conflict Management is Gravesend.

The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.