Level 3 Delivery of Conflict Management

Level 3 Delivery of Conflict Management

Course Contents

Managing Conflict in the Workplace when dealing with Customers, Service Users or the Public
  • How communication can be used to solve problems and reduce the likelihood of conflict
  • Factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations
Delivering scenario-based Conflict Management Training
  • The principles of scenario-based conflict management training
  • Planning and designing scenario-based conflict management training
  • Delivering scenario-based conflict management training
  • How to evaluate your own performance
  • Evaluating the delivery of inclusive teaching and learning

The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Course Length

2 days.


1 Multiple choice exam and a Portfolio of Evidence.


Successful candidates will receive a Level 3 Award in Delivery of Conflict Management Training



Online Price £395

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