Level 2 Customer Service Training Course

Level 2 Customer Service Training Course

Course Content

  • the principles of customer service
  • how customer needs and expectations are formed
  • interpersonal skills and appropriate behaviour required in the customer service environment
  • the principles of responding to customers’ problems or complaints

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.

The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Course Length

1 day.

Assessment

1 multiple choice exam.

Certification

Successful candidates will receive a Level 2 Award in Customer Service

£75 if you book online.

Brochures

Download the Level 2 Award in Customer Service Training Brochure

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